General Information
General Information
How can I tell if I meet the requirements to apply?
Every agency lists its requirements directly on its Permitium Portal. We highly recommend taking a few minutes to look over the requirements on the site of the specific agency you want to apply with to make sure you qualify.
What happens after I submit my application online?
Once you submit your payment, your application is sent directly to the agency, and you will receive a confirmation email outlining your next steps.
Please be aware that certain agencies require additional requirements before considering an application fully complete. We kindly recommend checking the specific agency's website to ensure you have met all of their local guidelines.
How do I print my application and/or receipt?
Just log into the Order Tracker to access your application/receipt. If your application type supports it, you can click the "Print Application" button to get your copy. To print your receipt, click on "Print Receipt."
Note: These will download as PDFs, so you'll just need an updated PDF reader on your phone or computer to view them.
Can Permitium support make changes to my order or update me on my status?
Permitium support is here to help you with any technical or website issues, but we don't have access to your personal application file. For updates on your status or to make changes to your order, please reach out directly to the specific agency where you submitted your application.
What happens if I applied to the wrong agency?
If you accidentally chose the wrong agency, you will need to reach out to them directly to ask for a refund or to withdraw your form. Since our system cannot transfer applications between different agencies, you will also need to submit a completely new application with the correct agency.
Can I cancel or withdraw a submitted application?
Yes, but you must contact the office where you submitted your request directly. Please note that we are unable to cancel or withdraw any applications from our end once they have been submitted. We recommend reaching out to the local office as soon as possible with your application details.
Order Tracking and Appointments
Order Tracking and Appointments
How do I check the status of my application?
You can easily check your status anytime using our Order Tracker. To log in, you will just need the email address and password you used when you applied, along with the Order Number provided on your confirmation screen.
Where to find the Order Tracker:
In your inbox: Click the direct link inside the confirmation email sent to you after you submitted your form.
On the website: Go directly to your agency's CCW Permitium website and click the "Order Tracker" link located in the top banner.
A few helpful tips:
If you didn't provide an email: Please contact the agency directly so they can add an email address to your file and grant you access to the tracker. You will need to reset your password first.
If you need more details: If the Order Tracker doesn't show the specific status information you are looking for, please reach out to the agency where you applied. Because Permitium handles the software, we don't have access to your personal application details.
How do I locate my Order Number?
Your Order Number is located on your receipt and in your confirmation email. If you didn't receive a confirmation email, just send a quick note to our support team at help@permitium.com. We’ll be happy to help you find it. Just make sure to reach out using the email address you used on your application so we can verify your account.
I’m having trouble logging in–what should I do?
Please try these quick troubleshooting steps:
Double-check your details: Ensure you are using the correct email address, password, and Order Number.
Watch out for autofill: Some internet browsers will auto-fill your password field, making the password look much longer than it actually is. Don’t worry—your password is usually still correct, but you can try re-typing it manually just to be sure.
Reset your password: If you can't remember your password, just click the reset link on the login page to create a new one.
Refresh your screen: Try clearing your browser's cache or opening the page in a completely different browser (like switching to Chrome or Edge).
How do I reset my password?
Enter your order number into the Order Tracker and click "Reset Password."
Check your email inbox. You will receive an email containing a password reset link.
Important Note: It may take a few minutes for the email to arrive. Please give the system enough time to deliver the initial request, and click the button only once to avoid sending yourself multiple conflicting links.
Click the link in the email. This will open a new window with a password reset form.
Check your email a second time. You will receive a separate email containing a reset code.
Copy that code, enter it into the form, and type in your new password.
Confirm your new password to complete the process. You will then be automatically redirected back to the Order Tracker.
How do I schedule or reschedule my appointment?
You can easily schedule or reschedule your appointment anytime through our Order Tracker. Just log in using your Order Number, email address, and password, and you'll be able to pick a new date and time that works for you.
How do I log in to the Order Tracker with a two-factor authentication code?
After entering your credentials in the Order Tracker, you’ll be prompted to enter a 5-digit two-factor authentication code. Check your email for a message titled “PermitDirector – Two Factor Code” and enter the code to proceed. If you don’t see the email, check your spam/junk folder. If you still don’t receive it, try requesting a new code.
Application Process and Documentation
Application Process and Documentation
Can I start an application, save, and continue later?
Unfortunately, applications must be completed all at once. For security reasons, the system does not save partial progress. Please make sure you have enough time to finish the form from start to finish before beginning.
How do I upload the required documentation?
Take a photo: Take a clear picture of your document using your phone.
Add the file: Click the “Add Files” button on your application.
Label it: Select the label from the drop-down menu that best describes your document.
Upload: Click the blue "Upload/Attach" button to finish adding the file to your application.
Note: We accept PDF, JPG, PNG, or TIFF file formats.
What should I do if my file won't upload?
First, check your file type and size. To upload successfully, your file must be:
A PDF, JPG, PNG, or TIFF
Your file must be under 5MB
Please note that Word documents and .HEIC files (standard iPhone photos) will not work.
How to fix a file format issue:
If your file is a Word doc or .HEIC, you can convert it for free. Open your web browser and search for a free online file converter (like "convert HEIC to JPG" or "convert Word to PDF"). Upload your original file there, download the new version, and you'll be able to use that file on your application.
I have uploaded all my files, but I still can't proceed.
First, please make sure you’ve clicked the blue "Upload/Attach" buttons.
If the page says "Successfully Uploaded" but the loading bar is still spinning, your session might have timed out.
To fix this:
Close all of your open browser windows to clear the cache.
Open a new window and start a fresh session.
Tip: Try uploading your files first thing before filling out the rest of the form. Once you see "Successfully Uploaded" and the loading bar disappears, you're good to complete the rest.
Why are my initials not being accepted?
The system matches your initials against the full name you entered at the very beginning of the application. Because the order is different for both fields, they can easily get mismatched.
1. Check the order:
Go back to the Name field (at the start of the form) and make sure it is: Last, First, Middle.
Then, make sure your Initials field is: First, Middle, Last.
Example: If your name is Jane Marie Smith, the form start should say "Smith, Jane Marie" and your initials must be "JMS".
2. Watch out for accidental spaces:
Make sure you haven't added an extra space before, after, or between your initials. A single hidden space will cause an error.
I made a mistake on my application. How can I fix it?
Please contact the specific agency where you submitted your application. For security and accuracy, only their team is able to open your file and update your information.
I accidentally uploaded the wrong documents. Can I delete them from my application?
Unfortunately, once a file has been uploaded, it cannot be deleted. If you need to remove those documents from your application, the best option is to restart the application process.
I already submitted my application, but I need to upload more documents. How do I do that?
You can add more documents to your application even after it’s been submitted.
Just log into your Order Tracker, where you'll see an option to upload and attach any extra files directly to your pending application.
Payments and Billing
Payments and Billing
How will the payment show on my bank statement?
Your payment will appear as permitium.com/cc
Please note: If you accidentally dispute this charge with your bank, your application will unfortunately be paused, delayed, or canceled while the bank investigates. If you have any questions about your charge, please contact us first so we can help.
How do I make a payment?
You will be asked to submit your payment at the end of the application. Once completed, your application will automatically be sent to the agency so they can begin working on it.
Can I use a gift card for payment?
Yes, you can use a prepaid gift card. Just be sure that you have registered a billing address to the card first, as our secure checkout system needs to verify an address to accept the payment.
Why is my card being rejected when applying from outside the country?
To ensure secure transactions, our system requires a U.S.-issued credit or debit card with a matching U.S. billing address. If your current card was issued outside the United States, the payment will unfortunately be declined.
What does an “AVS mismatch” error mean?
An AVS mismatch means that the billing address or ZIP code entered does not match the information your bank has on file. Please double-check your billing details and try again.
If you are using a gift card, please ensure an address has been registered to the card to prevent this error.
How do I know if my payment went through?
The quickest way to check is on your online statement. A successful payment will show up as a charge from permitium.com/cc once it has settled. This normally happens overnight.
If you don’t see this charge, it means your payment may not have processed completely. If you are unsure, please check your inbox for a confirmation email before trying to submit your payment again.
I think I was charged twice–what should I do?
Sometimes banks show a temporary "pending" hold that will drop off your statement automatically in a few days, usually overnight. However, if you see two permanent, matching charges on your statement, please contact the specific agency where you submitted your application. Their staff will review your file and help you issue a refund for the duplicate payment.
I see a pending charge (or multiple charges) on my bank statement, but I didn't get a confirmation email. What's going on?
Seeing unexpected charges can be alarming, but here is what is likely happening:
If you saw an error message while trying to pay: Those extra charges are just temporary "pending" holds from your bank. Because the payment didn't actually go through, these will automatically disappear from your statement overnight.
If everything seemed to work, but you have no email: If the system didn't show an error but you're still missing your confirmation, we want to double-check this for you.
Please send a quick note to our support team at help@permitium.com. We can look into our payment system to confirm exactly what went through.
My credit card information is entered, but the payment is stuck on "processing." What should I do?
If your payment seems stuck, let's try a few quick steps to get it through:
Copy the payment link: Copy the URL from your address bar.
Try a new window: Open a fresh browser tab or window and paste the link there.
Check your connection: Sometimes security settings can pause a payment. Make sure you are on a private home network rather than a public or work Wi-Fi connection, and try temporarily turning off any VPNs or strict firewalls.
Go incognito: If it's still looping, try pasting the link into a private browsing (incognito) window.
Still having trouble? Please reach out to our support team at help@permitium.com
Technical Issues and Troubleshooting
Technical Issues and Troubleshooting
My Order Number isn’t working–what now?
Before trying to reset your password, please give these quick tips a try:
Check your typing: Your Order Number, email, and password are case-sensitive and cannot have spaces before or after them. Note: Our Order Numbers never contain the numbers zero (0) or one (1). If you see a "0" or "1", try typing it as a letter "O" or "I" instead.
Try copying and pasting: Copying and pasting your details directly into the fields works best. Just be sure to turn off your browser's autofill so it doesn't override your typing.
Switch browsers or devices: If the issue persists, try opening the tracker on a different browser or device.
Reset your password: If you are still stuck, try resetting your password.
The website is giving me an error message–how do I fix it?
Please give these troubleshooting steps a try:
Please try the following first:
Check for missing information: Scroll through the page to ensure all required fields are filled out.
Refresh your system: Clear your browser's cache/cookies and restart the browser, or try a completely different browser or device.
Next, check your internet connection and security settings:
Turn off VPNs and Firewalls: If you are using a VPN or a strict firewall, please temporarily disable it while you submit your application, as these can block our secure system.
Use a private home network: Try to avoid using a work computer or a public Wi-Fi network (like at a library or coffee shop). Security settings on public and corporate networks often block application software.
Adjust browser security: Depending on the browser you use, you may need to check your security/privacy settings to ensure our website is "allowed" to load correctly.
Still seeing the error?
Please take a screenshot of the error message and send it over to our support team. Our email is help@permitium.com
The payment page is stuck, and I can’t proceed–what should I do?
Please try these steps:
Check your bank statement first: Take a quick look at your bank account to see if a charge from permitium.com/cc already appears. If it does, your payment went through successfully, and you don't need to try again!
Switch browsers or devices: Try copying the payment URL/link from your address bar and opening it in a completely different browser (like switching to Chrome or Edge) or on a different device.
Clear your cache: Try clearing your internet browser's cache and cookies, then try the payment step one more time.
Next, check your internet connection and security settings:
Turn off VPNs and Firewalls: If you are using a VPN or a firewall, please temporarily disable it while you submit your payment, as these frequently block secure checkout pages.
Use a private home network: Try to avoid using a work computer or a public Wi-Fi network (like at a library or coffee shop). Security settings on public and corporate networks often block financial transactions.
Adjust browser security: Depending on the browser you use, you may need to check your security/privacy settings to ensure our payment site is allowed to load correctly.
Still stuck? If the page remains frozen, please reach out to our support team directly. Our email is help@permitium.com
This FAQ is here to guide you through common questions and technical troubleshooting steps. If you need help with the details of your specific application, please contact the agency where you submitted your form, as their team has direct access to your file.